Privacy policy

At Isa Grutman, we value transparency, discretion, and the trust you place in us when interacting with our brand. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, engage with our services, or otherwise interact with us online or in person.
1. Information We Collect
We may collect personal information including your name, email address, phone number, billing and shipping address, payment details, order history, customer service communications, and account information. We may also automatically collect device and usage information such as IP address, browser type, device identifiers, location data, browsing behavior, referral URLs, and interactions with advertisements and emails.
2. How We Use Your Information
We use your information to process and fulfill orders, provide customer support, personalize your experience, improve our website and services, send marketing communications, prevent fraud, and comply with legal obligations.
3. Shopify Platform & Payment Processing
Our store is hosted by Shopify. Payment information is processed securely through Shopify Payments and other third-party payment providers. We do not store full payment card information on our servers.
4. Email & SMS Marketing
We may use platforms such as Klaviyo and Attentive to send marketing communications. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.
5. Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies for analytics, personalization, and advertising purposes, including technologies provided by Meta, TikTok, Pinterest, and Google Analytics. You may adjust cookie preferences through your browser settings.
6. Third-Party Services
We may share limited personal information with trusted providers including shipping carriers, analytics services, marketing platforms, customer support providers, Route, and Tidio. These providers are contractually required to protect your information.
7. Behavioral Advertising
We may use your information to deliver personalized advertisements and marketing communications based on your browsing and purchase behavior. You can opt out of interest-based advertising through your browser or device settings.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
9. Security
We implement commercially reasonable safeguards designed to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
10. California Privacy Rights (CCPA/CPRA)
California residents may request access to, correction of, or deletion of their personal information and may opt out of certain data-sharing practices. To exercise these rights, please contact us at info@isagrutman.com.
11. International Visitors
Your information may be transferred to and processed in the United States or other jurisdictions where privacy laws may differ from those in your country of residence.
12. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our website following any updates constitutes acceptance of the revised policy. We will note the effective date of any changes at the top of this document.
14. Contact Information
For questions or concerns about this Privacy Policy, please contact us at:
Isa Grutman  |  Miami, Florida  |  info@isagrutman.com